Refund and Return Policy

Last Updated: 25 November 2025

Returns

We want you to be completely satisfied with your purchase from Herbilo India. If you are not satisfied with your purchase, you may return most items within 30 days of delivery for a refund or exchange.

Return Conditions

To be eligible for a return, your item must be:

• In the same condition that you received it
• In the original packaging
• Accompanied by the receipt or proof of purchase

Non-Returnable Items

Certain types of items cannot be returned, such as:

• Personal care items (for health and hygiene reasons)
• Opened or used products
• Perishable goods (such as food, flowers, or plants)
• Customized or personalized products

Refunds

Once we receive your return, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at herbiloindia@gmail.com or call our customer care at +918866646489.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Email: herbiloindia@gmail.com
Customer Care: +918866646489
Sales Support: +918866646450
Address: 1, 2, Krushnajivan nagar, nr, opp. ganesh dhosa, Singanpor Char Rasta, Rajdeep Society, Katargam, Surat, Gujarat 395004